Get in Touch With Us
We are always glad to hear from readers. Whether you have spotted something that looks out of date, want to ask a question about an article, or simply have an idea you would like to share, this page explains the best way to reach us and what to expect once you do.
How to Contact Us
The quickest way to reach our team is by email. Please write to [email protected] and a member of the team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person who has looked at what you sent.
What You Can Write to Us About
People get in touch for all sorts of reasons. Some of the most common include:
- Corrections: if a fact, figure or detail on a page seems wrong or has changed, let us know which page and what you noticed.
- Questions: if something we have written is unclear, ask us and we will do our best to explain it in plain terms.
- Feedback: tell us what you find useful, what you would like to see more of, or what could be improved.
- Partnership and media enquiries: please include a short outline of your proposal so we can pass it to the right person.
Helping Us Help You
A little detail goes a long way. When you write, it helps if you include the web address of the page you are asking about, a clear description of the issue, and any screenshots that show what you are seeing. The more specific you are, the faster we can look into it and give you a useful answer.
When to Expect a Reply
We aim to respond to most messages within two to three working days. During busy periods, or around bank holidays, it may take a little longer. If your message is about a correction, we will check it carefully before making any change, so please bear with us while we do.
A Few Things We Cannot Do
We are an editorial website, so we are not able to manage personal accounts with other services, settle disputes on behalf of readers, or offer individual financial or legal advice. Where we can, we will point you towards someone better placed to help.
Your Information
Any details you share with us are used only to reply to your message. You can read more about how we store and handle personal information in our Privacy Policy. For the general rules that apply when using this website, please see our Terms of Use.
Thank you for taking the time to get in touch. Your messages genuinely help us keep this website accurate, clear and worth reading.